Privacy Policy
Last updated: 29 March 2024
This Privacy Policy outlines how Janessa Leoné (referred to as "the Site", "we", "us", or "our") collects, utilizes, and shares your personal information when you visit, utilize our services, or make purchases from janessaleone.com (referred to as "the Site") or interact with us in any other manner (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" denote you as the user of the Services, encompassing customers, website visitors, or any other individuals from whom we have collected information as outlined in this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, usage, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, kindly refrain from utilizing or accessing any of the Services.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the "Last updated" date revised accordingly, and in compliance with applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
In order to provide our Services at Janessa Leoné, we gather personal information about you from various sources, as outlined below. The information collected and utilized may vary based on your interactions with us.
In addition to the specific purposes detailed below, we may use the collected information to communicate with you, deliver the Services, fulfill legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users or others.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us may include:
Basic contact details such as your name, address, phone number, and email.
Order information including billing and shipping addresses, payment confirmation, and contact details.
Account information including username, password, and security questions.
Shopping details such as viewed items, cart contents, and wishlist additions.
Customer support information including communication content submitted through the Services.
Please note that certain features of the Services may necessitate the direct provision of specific information about yourself. Opting not to provide this information may restrict your ability to use or access these features.
INFORMATION WE COLLECT THROUGH COOKIES
We automatically gather certain information about your interaction with the Services ("Usage Data"). This involves the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data encompasses details about how you access and utilize our Site and your account, including device specifics, browser details, network connection information, IP address, and other data related to your engagement with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Additionally, we may acquire information about you from third parties, including vendors and service providers who collect data on our behalf. This includes:
Companies supporting our Site and Services, such as Shopify.
Payment processors collecting payment details (e.g., bank account, credit or debit card information, billing address) to fulfill orders and provide requested products or services, as part of our contractual obligations to you.
When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or affiliated third parties may automatically collect specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any data obtained from third parties will be handled in accordance with this Privacy Policy. We do not assume responsibility for the accuracy of third-party-provided information, nor are we liable for their policies or practices. Refer to the "Third Party Websites and Links" section below for further details.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services: We utilize your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising: Your personal information is employed for marketing and promotional purposes, such as sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other platforms.
Security and Fraud Prevention: We employ your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activity. It is essential to safeguard your account credentials; therefore, we recommend against sharing your username, password, or other access details. Please contact us immediately if you suspect any compromise of your account.
Communication: Your personal information is used to provide customer support and enhance our Services, ensuring responsiveness, effective service delivery, and the maintenance of our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, please refer to Shopify's Cookie Policy here.
We utilize Cookies to enhance and optimize our Site and Services, including remembering your actions and preferences, as well as for analytics purposes to better understand user interaction. Additionally, we may allow third parties and service providers to use Cookies on our Site to improve the tailoring of services, products, and advertising across our Site and other platforms.
While most browsers accept Cookies by default, you have the option to adjust your browser settings to remove or reject Cookies. However, please note that this may impact your user experience and the functionality of certain Services. Blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category
Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
THIRD PARTY SERVICES
Our Site may contain links to websites or other online platforms operated by third parties. We advise reviewing the privacy and security policies, as well as the terms and conditions, of these third-party sites as we do not guarantee or take responsibility for their privacy or security practices. This includes the accuracy, completeness, or reliability of information found on these external sites. Please note that information shared on public or semi-public venues, such as third-party social networking platforms, may be viewable by other users without limitations on its use by us or third parties.
CHILDREN’S DATA
The Services are not intended for use by children, and we do not knowingly collect any personal information from individuals under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details provided below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
SECURITY
While we implement industry best practices to safeguard your personal information, please be aware that no security measures are entirely foolproof. We cannot guarantee "perfect security," and any information you send to us may not be secure during transit. Therefore, we advise against using unsecure channels for sensitive communications.
The retention period for your personal information depends on factors such as account maintenance, service provision, legal obligations, dispute resolution, and policy enforcement.
YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may possess some or all of the rights outlined below concerning your personal information. However, please note that these rights are not absolute, may only be applicable in certain situations, and there may be instances where we are legally permitted to reject your request.
Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details concerning how we utilize and share your information.
Right to Delete: You may have the right to request the deletion of personal information we retain about you.
Right to Correction: You may have the right to request the correction of any inaccurate personal information we hold about you.
Right of Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal information held by us and to request its transfer to a third party.
You can exercise any of these rights by following the indicated procedures on our Site or by reaching out to us using the contact details provided below.
We do not discriminate against you for exercising any of these rights. In certain instances, we may need to collect additional information from you to verify your identity, such as your email address or account details, before providing a substantive response to your request. According to applicable laws, you may appoint an authorized agent to make requests on your behalf. Prior to accepting such a request from an agent, we will require proof of your authorization, and you may need to verify your identity directly with us. We commit to responding to your request promptly and in accordance with relevant legislation.
COMPLAINTS
If you have any concerns regarding the processing of your personal information, please don't hesitate to reach out to us using the contact details provided below. Should you feel dissatisfied with our response to your complaint, depending on your location, you may have the option to appeal our decision by contacting us using the provided contact details, or you can choose to file a complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 (424)744-8577, email us at info@janessaleone.com, or contact us at Janessa Leoné, Inc., 3015 Nebraska Ave, Santa Monica CA 90404, United States.
This Privacy Policy outlines how Janessa Leoné (referred to as "the Site", "we", "us", or "our") collects, utilizes, and shares your personal information when you visit, utilize our services, or make purchases from janessaleone.com (referred to as "the Site") or interact with us in any other manner (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" denote you as the user of the Services, encompassing customers, website visitors, or any other individuals from whom we have collected information as outlined in this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, usage, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, kindly refrain from utilizing or accessing any of the Services.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the "Last updated" date revised accordingly, and in compliance with applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
In order to provide our Services at Janessa Leoné, we gather personal information about you from various sources, as outlined below. The information collected and utilized may vary based on your interactions with us.
In addition to the specific purposes detailed below, we may use the collected information to communicate with you, deliver the Services, fulfill legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users or others.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us may include:
Basic contact details such as your name, address, phone number, and email.
Order information including billing and shipping addresses, payment confirmation, and contact details.
Account information including username, password, and security questions.
Shopping details such as viewed items, cart contents, and wishlist additions.
Customer support information including communication content submitted through the Services.
Please note that certain features of the Services may necessitate the direct provision of specific information about yourself. Opting not to provide this information may restrict your ability to use or access these features.
INFORMATION WE COLLECT THROUGH COOKIES
We automatically gather certain information about your interaction with the Services ("Usage Data"). This involves the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data encompasses details about how you access and utilize our Site and your account, including device specifics, browser details, network connection information, IP address, and other data related to your engagement with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Additionally, we may acquire information about you from third parties, including vendors and service providers who collect data on our behalf. This includes:
Companies supporting our Site and Services, such as Shopify.
Payment processors collecting payment details (e.g., bank account, credit or debit card information, billing address) to fulfill orders and provide requested products or services, as part of our contractual obligations to you.
When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or affiliated third parties may automatically collect specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any data obtained from third parties will be handled in accordance with this Privacy Policy. We do not assume responsibility for the accuracy of third-party-provided information, nor are we liable for their policies or practices. Refer to the "Third Party Websites and Links" section below for further details.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services: We utilize your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising: Your personal information is employed for marketing and promotional purposes, such as sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other platforms.
Security and Fraud Prevention: We employ your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activity. It is essential to safeguard your account credentials; therefore, we recommend against sharing your username, password, or other access details. Please contact us immediately if you suspect any compromise of your account.
Communication: Your personal information is used to provide customer support and enhance our Services, ensuring responsiveness, effective service delivery, and the maintenance of our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, please refer to Shopify's Cookie Policy here.
We utilize Cookies to enhance and optimize our Site and Services, including remembering your actions and preferences, as well as for analytics purposes to better understand user interaction. Additionally, we may allow third parties and service providers to use Cookies on our Site to improve the tailoring of services, products, and advertising across our Site and other platforms.
While most browsers accept Cookies by default, you have the option to adjust your browser settings to remove or reject Cookies. However, please note that this may impact your user experience and the functionality of certain Services. Blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category
Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
THIRD PARTY SERVICES
Our Site may contain links to websites or other online platforms operated by third parties. We advise reviewing the privacy and security policies, as well as the terms and conditions, of these third-party sites as we do not guarantee or take responsibility for their privacy or security practices. This includes the accuracy, completeness, or reliability of information found on these external sites. Please note that information shared on public or semi-public venues, such as third-party social networking platforms, may be viewable by other users without limitations on its use by us or third parties.
CHILDREN’S DATA
The Services are not intended for use by children, and we do not knowingly collect any personal information from individuals under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details provided below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
SECURITY
While we implement industry best practices to safeguard your personal information, please be aware that no security measures are entirely foolproof. We cannot guarantee "perfect security," and any information you send to us may not be secure during transit. Therefore, we advise against using unsecure channels for sensitive communications.
The retention period for your personal information depends on factors such as account maintenance, service provision, legal obligations, dispute resolution, and policy enforcement.
YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may possess some or all of the rights outlined below concerning your personal information. However, please note that these rights are not absolute, may only be applicable in certain situations, and there may be instances where we are legally permitted to reject your request.
Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details concerning how we utilize and share your information.
Right to Delete: You may have the right to request the deletion of personal information we retain about you.
Right to Correction: You may have the right to request the correction of any inaccurate personal information we hold about you.
Right of Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal information held by us and to request its transfer to a third party.
You can exercise any of these rights by following the indicated procedures on our Site or by reaching out to us using the contact details provided below.
We do not discriminate against you for exercising any of these rights. In certain instances, we may need to collect additional information from you to verify your identity, such as your email address or account details, before providing a substantive response to your request. According to applicable laws, you may appoint an authorized agent to make requests on your behalf. Prior to accepting such a request from an agent, we will require proof of your authorization, and you may need to verify your identity directly with us. We commit to responding to your request promptly and in accordance with relevant legislation.
COMPLAINTS
If you have any concerns regarding the processing of your personal information, please don't hesitate to reach out to us using the contact details provided below. Should you feel dissatisfied with our response to your complaint, depending on your location, you may have the option to appeal our decision by contacting us using the provided contact details, or you can choose to file a complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 (424)744-8577, email us at info@janessaleone.com, or contact us at Janessa Leoné, Inc., 3015 Nebraska Ave, Santa Monica CA 90404, United States.