Frequently Asked Questions

Orders are shipped from our Maryland warehouse or flagship store in California.

We ship all international orders via DHL for a flat rate fee. The shipping fee for Canada is $25 and for all other countries*, $40. At checkout, the duties and taxes will be automatically calculated based on the items ordered and the destination country. The recipient is responsible for paying these duties and taxes, including any applicable customs or brokerage fees. 

Delivery times for international shipping may vary. However, we kindly ask you to allow up to 5 business days to receive your order once it has been shipped.

*Please note that we are currently unable to ship to the following international destinations: Afghanistan, Åland Islands, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Côte d’Ivoire, Eritrea, French Southern Territories, Isle of Man, Kosovo, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Estonia, Svalbard & Jan Mayen, Tokelau, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Wallis & Futuna, and Western Sahara.

If you have any questions or concerns about our shipping services and policies, please feel free to contact us.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Click here to start a return.

We offer exchanges and returns for store credit on all US orders within 14 days of the item's delivery date. We do not offer refunds. Only full-priced items are eligible for return. The items must be unworn, unwashed, unaltered, undamaged, and have the original tags attached. Unfortunately, we cannot accept returns for gift cards or sale items.

There will be a restocking fee of $10 automatically deducted from all returns except for exchange orders.

For exchange orders, we offer Instant Exchange on any order, meaning we will send you your exchange item immediately. You will then have 28 days to send back your return. To initiate an Instant Exchange, we will need to place a temporary hold on your credit card for the amount of the exchange item. The hold will be released from your card once you place the return in the mail using our provided return shipping label. This can take up to 7 business days. 

If your return has not been marked as "in transit" within the 28-day return window, we will charge your card for the full cost of the return.

We welcome returns and exchanges in-store. Visit our Los Angeles flagship for assistance.

Our Los Angeles flagship store, is located at Platform in Culver City, CA.

Address:

8840 Washington Blvd #106

Culver City, CA 90232

Store Hours:

Mon-Sat | 10 AM - 6 PM
Sunday | 11 AM - 5 PM