Return Policy

Janessa Leone strives to ensure you are satisfied with your purchase and we want you to find a product you love. We are happy to offer our US customers returns on orders of unworn and undamaged full-priced products within 14 days of receiving. We offer exchanges and return for store credit.

We are unable to offer refunds.

Please note an automatic $10 restocking fee is subtracted, which covers the return label costs. This fee is waived for all exchange orders.

Please note, hangtags must be still on the product and shipped in the original packaging for the return to be accepted. If returning hats, face the hat crown down into the original insert to ensure it is secure in transit. Product will not be accepted if it has been worn outside, stretched or stained. Coverings, gift cards and sale orders are final sale.

Please reach out to concierge@janessaleone.com if you need additional shipping labels. We recommend only shipping 2 hats per 10" high box.

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HOW TO MAKE A RETURN

1. Please visit: https://janessaleone.loopreturns.com/
2. Enter the email used to purchase the item/s
3. Select the product/s you would like to return
4. Use the QR code at your local USPS or print the prepaid shipping label
5. Ship the product/s back to us within 14 days
6. Receive store credit*


HOW TO MAKE AN EXCHANGE

1. Enter in your order number, email or zip code
2. Select the item your sending back and click ‘Exchange’ on the screen
3. You’ll be prompted to select a new size or color
4. Print your return label and mail back the original item
5. We’ll start processing your exchange order as soon as your original item is in the mail. If you selected "Instant Exchange" we will ship out your new item right away. Please note we will charge the credit card information we have on file if we don't receive the original item within 28 days.
6. You will get a shipment confirmation as soon as it ships out. 


START YOUR RETURN

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