Frequently Asked Questions
HOLIDAY
To ensure delivery by December 24th, please place your order by the following deadlines:
- Ground Shipping (U.S.): 9AM EST on Dec. 17
- 2-Day Shipping (U.S.): 9AM EST on Dec. 22
- Overnight Shipping (U.S.): 9AM EST on Dec. 23
- International Orders: 9AM EST on Dec. 17
Our Concierge will be closed on Christmas (12/25) and New Year's Day (1/1).
Our Los Angeles Flagship and Montecito stores will be closed on Christmas (12/25) and New Year's Day (1/1). The stores will close at 4PM PST on Dec. 24 and Dec. 31.
Orders placed between Nov. 1 and Dec. 25 qualify for our extended holiday return policy. Gift returns will be accepted until Jan. 9. Gift cards are final sale.
During peak times, orders may experience slight delays. Expedited shipping may be affected by other high-volume dates.
Same-day delivery on orders within 15 miles of our Los Angeles Flagship store are available with a special cutoff time of 12PM PST on Dec. 24.
CONTACT
For general inquiries or support with your order, our concierge team is available Monday-Friday, 9AM to 5PM PST (excluding US holidays).
Email: concierge@janessaleone.com
Phone/Text: +1 (424) 744-8577
For LA Flagship inquiries: la@janessaleone.com
For Montecito store inquiries: montecito@janessaleone.com
For press inquiries: press@janessaleone.com
For wholesale inquiries: wholesale@janessaleone.com
SHIPPING
Orders ship from our Maryland warehouse or flagship store in California.
Yes, international orders are shipped via DHL using a flat rate.
Canada: $25
All other countries: $40
Duties and taxes are calculated at checkout and are the responsibility of the recipient, including any customs or brokerage fees. Please allow up to 5 business days for delivery once shipped.
*Please note that we currently do not ship to: Afghanistan, Åland Islands, Belarus, Central African Republic, Eritrea, Isle of Man, Kosovo, Mali, Myanmar, Niger, Palestinian Territories, Pitcairn Islands, Russia, St. Pierre & Miquelon, Turkmenistan, Ukraine, Vatican City, among others.
If you have any questions or concerns about our shipping services and policies, please contact us.
Domestic orders typically arrive within 5–7 business days. International orders may take 7–16 days. Tracking details are included in your confirmation email.
We partner with major carriers and local couriers. You can select your preferred method at checkout.
RETURNS
Click here to start a return.
We accept returns for store credit or exchange within 14 days of delivery for full-priced U.S. orders. Items must be unworn, unwashed, and have original tags attached. Gift cards and sale items are final sale.
A $10 restocking fee applies to all returns, except for exchanges.
Yes, we offer Instant Exchange. We ship your new item immediately and place a temporary hold on your card until the original is returned. You have 28 days to drop off the return using our provided label. If your return is not in transit by then, the hold becomes a charge.
Yes, returns and exchanges are welcome at our retail locations.
Please contact us within 14 days of delivery to request a return. Customers are responsible for return shipping, duties, and taxes. Shipping fees are non-refundable.
LOCATIONS
Yes, visit us at either of our Southern California locations:
Los Angeles Flagship
Janessa Leoné at Platform
8840 Washington Blvd #106
Culver City, CA 90232
Mon - Sun | 11AM - 6PM
Montecito Store
Janessa Leoné at The Post
1801 E Cabrillo Blvd, Suite C
Santa Barbara, CA 93108
Sun - Thurs | 10AM - 5PM
Fri - Sat | 10AM - 6PM
You can view a list of our stockists here.
SIZING + FIT
Not always. Each hat silhouette fits differently based on the shape and material. Because our hat molds are handmade and the structure of the material used, sizing may vary slightly. Please refer to the sizing details on each product page.
A well-fitting hat should sit comfortably without pressure. Try placing a finger between your forehead and the inner sweatband—if one finger fits snugly, it’s the right size. If more than one fits, it may be too large. If none fit, consider sizing up.
Our hats are designed to shape to your head with wear, usually stretching about 1/8 inch over time. If your hat feels tight initially, we recommend sizing up and using a hat sizer to adjust.