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SS21 PRE-ORDER TERMS & CONDITIONS

TERMS

Pre-orders are placed with a 30% deposit that is paid at the time of your pre-order. By pre-ordering a style from the Spring/Summer 2021 Collection, you are reserving your SS21 style.

You will receive a pre-order credit that can be redeemed once your item is ready to ship. You will have 48 hours to complete your purchase and pay the remaining balance due.  If you later decide to not complete your pre-order purchase, the credit is valid in-store or online on any of our products.

Discounts can not be applied to SS21 pre-orders.

 

DELIVERY

Pre-orders are expected to ship Spring 2021. 

Orders will be shipped between the months of February and April 2021.

Please note dates are not guaranteed and delays may occur, mainly due to production and shipping.

We will send out an email notification when the order has arrived into our warehouse and ready to ship.
After you complete your order by paying the remaining balance, your order will be shipped to you.

 

SHIPPING

Shipping will be charged at the time of completing the order and making the final payment.
International shipping charges and duties will be calculated at the final check out.

Please notify customer service via email info@janessaleone.com  if you need to update your shipping
address details for the order.

 

CANCELATIONS/ RETURNS

In the event that you wish to cancel your SS21 pre-order, your pre-order deposit will convert to a credit that is valid in-store or online on any of our products.

Refunds will not be issued for cancellations of SS21 pre-orders.

In the event that there is an unforeseen delay or issue prohibiting us from delivering your order, we will refund the deposit amount.

Please refer to our standard online returns policy for online orders.

     

    VARIATION

    There may be some slight variations to the production color and sizes, we will notify you if your order needs further adjustments.

    For any questions left unanswered from these terms, please visit our FAQ or contact our customer service at info@janessaleone.com