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TERMS & CONDITIONS
• We are pleased to offer complimentary economy worldwide shipping.
• All orders placed Monday to Friday by 12 pm EST will be shipped same day.
• We offer APC carrier services and Fedex for our economy International shipping. Shipping options and prices in local currency will be shown at checkout.
•We offer DHL services for express international shipping. We charge a flat fee of $25 and $40 based on the total weight of the order. We are quoting delivery 4-6 business days for DHL services.
• A tracking number for your order will be provided via email at the time of dispatch from our warehouse.
• Shipping rates are determined by several factors and are calculated at checkout.
• The rate is determined based on the quantity of items, the weight of the order, and destination address.
• Some countries are billed via dimensional weight. For these countries, we offer a flat rate fee of $40 USD
• Janessa Leone, Inc is not responsible for any duties or taxes incurred.
• Duties and taxes are listed and paid at checkout based on the item(s) ordered and the destination country.
• Due to the new Brexit laws, we are currently unable to ship any orders under the value of £135 to the United Kingdom (UK).
• Please note that international orders may be subject to delays due to customs clearance procedures in the destination country.
• Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.
• If you have questions about typical shipping time's to your address, please email email@example.com for more information.
Due to COVID–19, there may be a possibility of delay in delivery and a temporary increase in costs. Some countries delivery is suspended during this period.
For international orders, please email firstname.lastname@example.org to authorize a return. Once the return has been authorized, please mail the return package to:
Janessa Leone Returns
C/o Lorry Industries
95 Walsh Way, Bldg 1
Denton, Maryland 21629
Online orders may be returned for store credit only. We are unable to offer refunds. All orders from our LAST CHANCE collection are FINAL SALE. The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs.