Shopping Bag

FAQ

GENERAL

+ Where are your products made?

Our hats are made in the United States and our handbags are made in Spain.

+ Do you have a storefront?

Yes, we opened our first Brick and Mortar in Los Angeles in 2016. Please visit us at 8850 Washington Blvd, Culver City.

+ How can I find a retail partner close to me to try your products on?

Please see a list of our partners here. If you have any questions, you can email us at orders@janessaleone.com.

SIZING

+ Am I the same size in all JL styles?

No. There are a couple different factors that affect sizing. Different styles will fit differently because of the shape of the hat. Our molds are handmade, so while we try to keep sizing consistent across shapes, due to the handmade nature, sizes vary slightly from style to style. Different material will also cause the hat to feel differently on your head. For example, our Gabrielle bolero and our Klint boater will fit differently in the same size because the wool and the straw expand differently on your head. Please refer to the sizing guide on each product’s page for specific sizing in that style.

+ How do I measure my head?

Please see our sizing illustration here.

+ How do I know if my hat fits how it should?

Your hat should sit comfortably on your head without feeling pressure. To know if your hat fits properly, place your index finger at the center of your forehead perpendicularly. Your finger should be able to fit between your forehead and the sweatband inside the hat. If you are able to fit more than one finger, the hat is too large. If you are not able to fit a finger between your forehead and the sweatband inside the hat, you need a larger size.

+ I received my hat, but it doesn’t fit perfectly, what are my options?

If you believe that you need a new size after testing the method above, please email orders@janessaleone.com to get an authorization for a return. We will generate a code for you to place a new order in the correct size. If you are on the cusp of the two different sizes, we recommend you size up and purchase a foam hat spacer to fill in extra room. You can find our recommendation here. 

+ Will my hat stretch?

Yes, your hats are made to shape to your head with wear. On average, our hats give about ⅛ inch. If your hat is too small to fit one finger between your forehead and the inner sweatband, we recommend going a size up.

SHIPPING

+If I place my order today, when will it ship?

Orders received before 12 PM PST will ship that day, excluding weekends and holidays.

+Where does my order ship from?

We ship all our orders out of our warehouse in Los Angeles.

+How long does shipping take?

Domestic orders will ship via Fedex. Please allow up to 5 business days to receive your order after you receive tracking.  

International orders will ship via USPS. Please allow 10-14 business days to receive your order. Please note, for international orders the recipient is responsible for duties or taxes. These are not included.

+How will I know when my order ships?

You will receive and email with tracking when your order leaves our warehouse. You can also login to your account with us and view your shipment’s progress.

+Where do you ship?

We ship Worldwide!

+How much does shipping cost?

For delivery in the contiguous US, shipping is complimentary. For orders going to Hawaii, Alaska, U.S. Virgin Islands, and International Countries, we charge a $40 flat rate.  Please note, international orders do not include duties or taxes. These are the responsibility of the recipient.

+Can I choose to expedite shipping?

You may upgrade to expedited shipping for your order at checkout. Orders must be received before 12 PM PST to ship the same day. Please note we cannot control the weather, and therefore cannot guarantee your package overnight. Expedited shipping costs are non-refundable.

+Can you help with a lost package?

If your package is lost, please email us at orders@janessaleone.com so we can contact the shipping carrier and resolve the issue.

+International Taxes & Duties

International orders are shipped via USPS and are transferred to the local postal service in the destination country. Once your order arrives at the destination country, local guidelines apply, and your order may be subject to taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates, or calculate expected duties and taxes here

+What is your return policy?

If you are not satisfied with your online purchase, please follow our guidelines for exchanges:

Online orders may be returned for store credit only. We are unable to offer refunds.

You must first email products@janessaleone.com for a return merchandise authorization RMA number. No exchange will be accepted without an RMA and prior authorization. All returns must be postmarked within 15 days of receipt of merchandise. Returns sent after this time will not be honored.

Please email products@janessaleone.com and we will issue you a store credit in the amount of your original purchase. You may use this for any merchandise on our website. Please note that any merchandise bought using a promotional code or during a sale is FINAL SALE and cannot be exchanged.

The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs.

If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.

Please mail authorized exchanges to:

Janessa Leone Returns

3015 Nebraska Ave

Santa Monica, CA 90404


Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package returns in the original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within fifteen (15) business days.