DEAR JL COMMUNITY  

While COVID-19 continues to impact the health, safety and everyday life of people and businesses around the world, we would like to share the steps we are taking as a company to protect you, our staff and our community. We are carefully following the guidelines and best practices provided by the CDC, WHO, and other national health agencies. Our Los Angeles store has been reopened and our online store remains open now. Please read the following options regarding placing any orders during this time. We thank you for your continued support during this time and are thinking of you and your families.

xx Team JL

 

ONLINE FULFILMENT  

Our fulfillment warehouse is up and running and is dispatching orders Monday-Friday. It operates according to the guidelines of the World Health Organization and government authorities to constantly ensure that hygiene and sanitary standards are respected.

 

VIRTUAL APPOINTMENTS  

We are now offering one-on-one and group Virtual appointments. Meet with a JL stylist via video chat to discuss best sizing practices and some key features exclusive to our newest collections.

 

RETAIL STORE  

Currently our retail store 'The Edit' is open from 10am - 6pm, Monday to Saturday and 11am - 6pm on Sunday.  

We are proud to be GTHR SAFE, joining a community that is committed to a health & safety gold standard and following Covid protocol. Making it a safe shopping environment. 

Face coverings are now optional in our space, however please let your stylist know if you feel more comfortable with them wearing a mask. Your comfort & safety is our top priority, so please stay at home if you are feeling unwell.We thank you for your continued support during this time and are thinking of you and your families.

 

RETURNS 

Our return policy is 10 days from when order is received. If your return is at risk of falling outside of this window, please reach out to info@janessaleone.com for more information. 

 

DOMESTIC EXPRESS SHIPPING 

We are processing all orders as usual and are still sending expedited when selected, but ask customers to anticipate the possibility of external delays with our shipping partners.

 

INTERNATIONAL SHIPPING

Due to COVID–19, there may be a delay in delivery and a temporary increase in shipping costs. Some international destinations have suspended delivery during this period- please reach out to us for further updates.