If you are not satisfied with your online purchase, please follow our guidelines for returns:
**Updated Policy September 28 2015:
Any order placed after September 30th 2015 may be returned for store credit only- no refunds.
You must first email email@example.com for authorization and an exchange form. No exchange will be accepted without a RMA number and prior authorization. All returns must be postmarked within 15 days of receipt. Returns sent after this time will not be honored. Please email firstname.lastname@example.org and we will issue you a store credit in the amount of your original purchase for you to use for any merchandise on our website. Please note that any merchandise bought using a promotional code or during a sale is FINAL SALE.
The merchandise must be in its original condition with the original packaging. Any and all items that have been worn are not eligible for return or exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs (unless the item has arrived damaged).
If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.
All returns can be sent to:
Janessa Leone Returns
1602 Bryn Mawr Ave
Santa Monica, CA 90405
Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost/damaged packages. Be sure to package returns well. Items damaged from improper packaging will not be accepted.Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost/damaged packages. Be sure to package returns well. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within fifteen (15) business days.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label for returning the merchandise. Once you receive the label, please return damaged items in the original box and packaging materials. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.